Fairway Car Accessories
At Fairway Car Accessories, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your purchase, we are here to help. Please review our return policy below.
Return Eligibility
To be eligible for a return, please ensure that:
> The item was purchased in the last 30 days.
> The item is in its original packaging and condition, unused, and accompanied by the original receipt or proof of purchase.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Items on sale or clearance
- Custom-made or personalized items
- Used or damaged items not due to our error
Return Process
To return an item, please follow these steps:
Initiate a Return:
Contact our customer service team at contact@fairway.qa or call us at +97471341212 to initiate the return process. Provide your order number, details of the item you wish to return, and the reason for the return.
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Prepare the Package:
> Carefully pack the item in its original packaging, including all accessories, manuals, and documentation. Ensure that the item is securely packaged to prevent damage during transit.
Ship the Item:
> Ship the item to the following address:
Commercial Street Zone:53,
Street: 744, B.No: 09 Unit No: 02, Doha-Qatar
> We recommend using a trackable shipping method to ensure that the item reaches us safely. Please note that the customer is responsible for return shipping costs, unless the return is due to an error on our part (e.g., wrong or defective item).
Refunds
Once we receive your returned item and inspect its condition, we will process your refund. If the return is approved, we will initiate a refund to your original method of payment. Please allow up to 14 business days for the refund to reflect in your account.
Exchanges
If you need to exchange an item for a different size, color, or model, please contact our customer service team at contact@fairway.qa or call us at +97471341212 We will guide you through the exchange process and ensure you receive the correct item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at contact@fairway.qa or call us at +97471341212 . Provide your order number, a description of the issue, and, if possible, include photos of the damaged or defective item. We will promptly address the issue and arrange for a replacement or refund.
Contact Us
If you have any questions about our return policy or need assistance with your return, please contact us at:
Fairway Car Accessories
Email: contact@fairway.qa
Phone: +97471341212
Address: C.R.No: 191488, P.O Box: 3063 Muaither,
Commercial Street Zone:53,
Street: 744, B.No: 09 Unit No: 02, Doha-Qatar
Thank you for shopping with Fairway Car Accessories. We value your business and are committed to ensuring your satisfaction with every purchase.