Fairway Car Accessories
Effective Date: [Date]
At Fairway Car Accessories, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. Please review our refund policy below.
Refund Eligibility
To be eligible for a refund, please ensure that:
> The item was purchased in the last 30 days.
> The item is in its original condition, unused, and in the original packaging.
> You have the receipt or proof of purchase.
Non-Refundable Items
The following items cannot be refunded:
> Gift cards
> Items on sale or clearance
> Custom-made or personalized items
> Used or damaged items not due to our error
Refund Process
To initiate a refund, please follow these steps:
-
Contact Customer Service:
> Email us at contact@fairway.qa or call us at +97471341212 to request a refund. Provide your order number and reason for the return. -
Prepare the Item:
> Carefully pack the item in its original packaging, including all accessories, manuals, and documentation. Ensure that the item is securely packaged to prevent damage during transit.
Return the Item:
> Ship the item to the following address:
Email: contact@fairway.qa
Phone: +974 71341212
Address: C.R.No: 191488, P.O Box: 3063 Muaither,
Commercial Street Zone:53,
Street: 744, B.No: 09 Unit No: 02, Doha-Qatar
> We recommend using a trackable shipping method to ensure that the item reaches us safely. Please note that the customer is responsible for return shipping costs, unless the return is due to our error (e.g., wrong or defective item).
> Inspection and Approval:
- Once we receive your returned item, we will inspect it to ensure it meets our refund eligibility criteria. We will notify you of the approval or rejection of your refund via email.
Refunds
If your refund is approved, we will initiate a refund to your original method of payment. Please allow up to 14 business days for the refund to reflect in your account.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at contact@fairway.qa or call us at +97471341212. Provide your order number, a description of the issue, and, if possible, include photos of the damaged or defective item. We will promptly address the issue and arrange for a replacement or refund.
Exchanges
If you wish to exchange an item for a different size, color, or model, please contact our customer service team at contact@fairway.qa or call us at +97471341212. We will guide you through the exchange process and ensure you receive the correct item.
Contact Us
If you have any questions about our refund policy or need assistance with your return, please contact us at:
Fairway Car Accessories
Email: contact@fairway.qa
Phone: +974 71341212
Address: C.R.No: 191488, P.O Box: 3063 Muaither,
Commercial Street Zone:53,
Street: 744, B.No: 09 Unit No: 02,
Doha-Qatar
Thank you for shopping with Fairway Car Accessories. We are committed to providing you with the best products and customer service experience.